Your privacy matters to us. Learn how Akoma.Africa collects, uses, and protects your personal information.
Return to HomeEffective Date: July 3, 2026
Welcome to Akoma.Africa ("Akoma", "we", "our", or "us").
Akoma.Africa is an African digital marketplace that connects travelers, business professionals, families, students, expatriates, and property owners through affordable short-term rentals, serviced apartments, vacation homes, and long-term accommodation across Africa.
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use the Akoma.Africa website, mobile application, and related services (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
This Privacy Policy applies to:
We collect information necessary to operate our platform safely and efficiently.
When you register an account or use our Services, we may collect:
Your account may include:
We collect information relating to reservations, including:
If you list a property on Akoma.Africa, we may collect:
Payments are securely processed through trusted third-party payment providers. We may collect:
Important: Akoma.Africa does not store complete debit or credit card information on its systems.
When you access our Services, we may automatically collect:
With your permission, we may collect your location to:
Location permissions may be disabled at any time through your device settings.
We may retain records of communications between you and Akoma.Africa, including:
We use your personal information to:
Where applicable, we process personal information based on:
To operate our marketplace, we may share information with:
When you make a reservation, relevant booking information is shared with the host or property manager to facilitate your stay.
Where appropriate, hosts may receive guest profile information necessary to complete bookings and ensure property security.
To securely process payments, refunds, and payouts.
Including providers of:
Where disclosure is required by applicable law, lawful requests, court orders, or regulatory obligations.
In connection with a merger, acquisition, investment, restructuring, or sale of all or part of our business.
Note: Akoma.Africa does not sell personal information to third parties.
We use cookies, pixels, and similar technologies to:
You may manage cookie preferences through your browser settings.
We may send:
You may opt out of marketing communications at any time while continuing to receive essential service-related communications.
We retain personal information only for as long as reasonably necessary to:
When data is no longer required, it will be securely deleted or anonymized.
We implement commercially reasonable technical and organizational safeguards, including:
Despite these measures, no system can guarantee absolute security. Users are encouraged to protect their account credentials and notify us immediately of any suspected unauthorized access.
Because Akoma.Africa operates across multiple African countries and may engage international technology service providers, personal information may be transferred to and processed in jurisdictions outside your country of residence.
Where such transfers occur, we implement appropriate contractual, technical, and organizational safeguards to ensure that personal information remains protected in accordance with applicable data protection laws.
Subject to applicable law, you may have the right to:
We will respond to valid requests within the timeframes required by applicable law.
Akoma.Africa is intended for users who are at least 18 years of age or the age of legal majority in their jurisdiction.
We do not knowingly collect personal information from children. If we become aware that such information has been collected inadvertently, we will take reasonable steps to delete it promptly.
Our Services may contain links to third-party websites, payment gateways, mapping services, social media platforms, or other external services.
We are not responsible for the privacy practices, security, or content of these third-party services. Users should review the privacy policies of those providers before sharing personal information.
We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business operations.
Any updates will be published on the Akoma.Africa website and mobile application with a revised Effective Date. Continued use of the Services after an update constitutes acceptance of the revised Privacy Policy.
For questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us:
Akoma.Africa
Website: https://www.akoma.africa
Email: privacy@akoma.africa
Customer Support: support@akoma.africa
Where required by law, requests relating to your privacy rights may require verification of your identity before they are processed.
This Privacy Policy shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, including the Nigerian Data Protection Act (NDPA) 2023, without prejudice to any mandatory data protection or consumer protection laws that apply in the jurisdictions where our users reside or where our Services are offered.
Join thousands of travelers and hosts who trust Akoma Africa for safe and memorable experiences across the continent.