At Akoma Africa, we're committed to ensuring safe and secure experiences for both guests and hosts across the continent.
Explore SafelyFollow these essential safety tips to ensure a secure and enjoyable experience for everyone.
Always book through the Akoma platform and communicate through our secure messaging system to protect your personal information.
Before traveling, research the neighborhood and read reviews from previous guests to ensure it meets your expectations.
Save your host's contact information and local emergency numbers. Share your itinerary with family or friends.
Use provided safes or lockers for valuables. Keep doors and windows locked when you're inside or away from the property.
Familiarize yourself with emergency exits and safety equipment upon arrival at your accommodation.
If something doesn't feel right, trust your instincts and contact Akoma support immediately for assistance.
Ensure your property meets all safety standards, including working smoke detectors, fire extinguishers, and clear emergency exits.
Review guest profiles and previous reviews before accepting bookings. You can require government ID verification for added security.
Be responsive to guest inquiries and available to address any issues that may arise during their stay.
Conduct regular safety inspections and maintenance of all appliances, electrical systems, and structural elements.
Establish and communicate clear house rules regarding safety, security, and property usage to all guests.
Respect guest privacy while maintaining appropriate security measures for your property and neighborhood.
Akoma Africa is built with multiple layers of protection for both guests and hosts.
All hosts and guests undergo verification processes, including government ID checks and phone verification for added security.
Our platform handles all payments securely. Never pay outside the Akoma system or share financial information directly.
Our dedicated safety team is available around the clock to assist with any concerns or emergencies during your stay.
Important contacts and procedures for emergency situations
In case of a medical emergency, contact local emergency services immediately.
Local Emergency: 911 (or local equivalent)
Then contact your host and Akoma support for assistance.
For urgent property-related issues (no electricity, water leaks, etc.):
Contact your host first
If unavailable, contact Akoma support for immediate assistance.
If you feel unsafe or encounter security issues:
Local Police: 911 (or local equivalent)
Then contact Akoma support to report the incident.
Common questions about safety on Akoma Africa
If you feel unsafe at any point during your stay, first remove yourself from the situation if possible. Contact local emergency services if needed, then immediately reach out to Akoma's 24/7 support team. We can help you find alternative accommodation and address the situation with the host.
We employ a multi-step verification process that includes government ID verification, phone number confirmation, and in some cases, property inspections. We also monitor host performance through guest reviews and ratings to ensure consistent quality and safety standards.
Look for listings that mention safety amenities like smoke detectors, carbon monoxide detectors, fire extinguishers, first aid kits, and secure locks. Read recent reviews from other guests, and don't hesitate to message the host with any specific safety questions before booking.
If you have legitimate safety concerns about a property, contact our support team immediately. We'll review the situation and if validated, we'll help you cancel without penalty and find alternative accommodation. Your safety is our top priority.
Join thousands of travelers and hosts who trust Akoma Africa for safe and memorable experiences across the continent.